Terms & Conditions

• Prices shown on listings pages include Excise Duty and VAT at the rates currently applicable in the UK.
• Prices shown against each item listed are not inclusive of postage and packaging which will be added to the bill.
• All prices published on this site constitute an invitation to treat rather than an offer capable of acceptance by any purchaser. Such prices are published in good faith and are believed to be correct. However Enlightenment Media reserves the right to alter or change prices at any time up until delivery of the product selected.
• Any price changes will be notified and confirmed to you via your order confirmation receipt.
• All products offered are subject to availability and we cannot guarantee availability of the products listed.
• Any products highlighted as being subject to a promotional price have previously been available at the higher indicated price on our site or in more than one of our stores.
• Those that access the site from other locations are responsible for compliance with local laws if and to the extent that local laws are applicable.
• Goods must be checked at the time of delivery and any damage notified to Enlightenment Media. See the returns and refunds section for more information.
• Goods are despatched by a third party courier and their terms and conditions apply.
• Goods are sent entirely at the customers own risk as we are unable to guarantee safe delivery.
• Enlightenment Media does not accept liability for delayed or non delivery of goods due to mis-information.
• The information contained in this website has been prepared in good faith and is believed to be correct at the time of publication.
• Enlightenment Media makes no representation or guarantee as to the accuracy of any or all of the information on this site.
• All deliveries outside the UK are sent via Air Mail and delivery times may vary depending on the destination country.

Returns & Refunds

• You have the right to cancel your order within 7 days from delivery. You must notify us by phone of your intention to cancel within 7 days from delivery. After notification we will issue you a returns notification number that you must quote on the paperwork when returning the goods.
• Goods must be returned 'AS SOLD' in the original packaging Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
• Goods must be returned to us within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
• If you have any queries, please contact our Customer Care representatives on 0845 11 99 101.

Privacy Policy

• Enlightenment Media are committed to protecting your privacy. We only collect information about you in order to process your order and provide the best service possible. The type of information we will collect about you includes: name, address, phone number and email address. Under no circumstances do we pass this information on to any other organisation.
• The information we hold will be as accurate and up to date as possible. If you find that information we have about you is incorrect please contact us.
• If you have any questions about privacy, please contact us.

Company Information

The Window on Scotland website is operated by Enlightenment Media Limited. Registered Office: 2A Springwood Terrace, Peebles, EH45 9ET. Registered in Scotland with company number 266656. VAT number 847 7124 07.